Refund policy

Due to the nature and value of our pre-owned luxury pieces, all sales are final once an item has been authenticated and approved for fulfillment.

Each piece is carefully inspected/authenticated and its condition documented prior to shipment. As pre-owned items may exhibit natural signs of wear, customers are encouraged to review all available product details before purchasing.

If your order arrives damaged or materially different from its documented condition, please contact NVRS at nvrsclub@gmail.com within 48 hours of delivery. Claims submitted outside this period may not be eligible for return.

If a return is authorized, the item must be returned in the same condition in which it was received, with all accompanying accessories, packaging, tags, security devices and documentation intact. Return instructions will be provided by NVRS.

All returned items are subject to inspection and authentication before a refund is approved. NVRS may verify identifying characteristics, authentication records, serial/date information, security devices, condition documentation and other records associated with the original item to confirm that the returned piece is the same piece originally shipped.

A refund will be issued to the original payment method once the returned item has been received and successfully verified. Items that have been substituted, altered, damaged after delivery, had security devices removed or tampered with, or cannot be verified as the original item shipped are not eligible for a refund.

NVRS does not accept returns for change of mind, sizing, colour preference, or characteristics consistent with the disclosed pre-owned condition of an item.